title: “Recargar su cuenta” category: “Identity” order: 270 description: “Una guía para recargar el saldo de su cuenta DownToZero y entender nuestro modelo de facturación prepago.”
All accounts within DownToZero operate on a prepaid basis. This means you must add funds to your account balance before you can consume any resources. This approach gives you full control over your spending.
El panel de facturación
You can manage all aspects of your billing through the Panel de facturación. The dashboard provides an overview of your current balance, as well as your recent and overall consumption.
Recargar su cuenta
To add funds to your account, you will make a standard transferencia bancaria IBAN/SEPA.
- Navigate to the Charge tab in the Billing Dashboard.
- You will find our bank details and your unique Account ID.
- Make a SEPA transfer and be sure to use the exact reference provided to ensure the funds are allocated to your account correctly.
Las transferencias SEPA suelen tardar 1–2 días hábiles en procesarse. Once the transfer is received, your account balance will be credited.
Detalles bancarios
- IBAN:
DE08100101236489344438 - BIC:
QNTODEB2XXX - Banco: Olinda Zweigniederlassung Deutschland, Warschauer Platz 11–13, 10245 Berlin
Facturas
For every top-up you make, an official invoice (Vorauszahlungsrechnung) is generated for the transferred amount. This model is simple, tax-compliant, and familiar for German/EU customers.
- You can download your invoices from the Billing Dashboard once your payment has been processed.
- Monthly usage is shown as a consumption report in the dashboard; only top-ups are invoiced.
Notas importantes
- Use la referencia correcta: Payments without the correct reference (e.g.,
charge identity-abcdef) may be delayed. - Saldo no utilizado: Cualquier saldo no utilizado permanecerá en su cuenta hasta que se consuma. Los saldos no son reembolsables.
- Contacte con el soporte: Si su saldo no se acredita dentro de 3 días hábiles, por favor contacte con el soporte e incluya prueba de su transferencia.
Más información
For more detailed information about our billing policies and for answers to common questions, please see the following documents: