Recharger votre compte

All accounts within DownToZero operate on a prepaid basis. This means you must add funds to your account balance before you can consume any resources. This approach gives you full control over your spending.

Le tableau de bord de facturation

You can manage all aspects of your billing through the Billing Dashboard. The dashboard provides an overview of your current balance, as well as your recent and overall consumption.

Le tableau de bord de facturation DownToZero

Recharger votre compte

To add funds to your account, you will make a standard IBAN/SEPA bank transfer.

  1. Navigate to the Charge tab in the Billing Dashboard.
  2. You will find our bank details and your unique Account ID.
  3. Make a SEPA transfer and be sure to use the exact reference provided to ensure the funds are allocated to your account correctly.

La page Recharge dans le tableau de bord de facturation

SEPA transfers typically take 1–2 business days to process. Once the transfer is received, your account balance will be credited.

Coordonnées bancaires

  • IBAN: DE08100101236489344438
  • BIC: QNTODEB2XXX
  • Bank: Olinda Zweigniederlassung Deutschland, Warschauer Platz 11–13, 10245 Berlin

Factures

For every top-up you make, an official invoice (Vorauszahlungsrechnung) is generated for the transferred amount. This model is simple, tax-compliant, and familiar for German/EU customers.

  • You can download your invoices from the Billing Dashboard once your payment has been processed.
  • Monthly usage is shown as a consumption report in the dashboard; only top-ups are invoiced.

Remarques importantes

  • Utilisez la référence correcte : Les paiements sans la référence correcte (par ex. charge identity-abcdef) peuvent être retardés.
  • Solde inutilisé : Tout solde non utilisé restera sur votre compte jusqu’à consommation. Les soldes ne sont pas remboursables.
  • Contactez le support : Si votre solde n’est pas crédité sous 3 jours ouvrables, veuillez contacter le support et inclure une preuve de votre virement.

Pour en savoir plus

For more detailed information about our billing policies and for answers to common questions, please see the following documents: