Charging Your Account
All accounts within DownToZero operate on a prepaid basis. This means you must add funds to your account balance before you can consume any resources. This approach gives you full control over your spending.
The Billing Dashboard
You can manage all aspects of your billing through the Billing Dashboard. The dashboard provides an overview of your current balance, as well as your recent and overall consumption.
Charging Your Account
To add funds to your account, you will make a standard IBAN/SEPA bank transfer.
- Navigate to the Charge tab in the Billing Dashboard.
- You will find our bank details and your unique Account ID.
- Make a SEPA transfer and be sure to use the exact reference provided to ensure the funds are allocated to your account correctly.
SEPA transfers typically take 1–2 business days to process. Once the transfer is received, your account balance will be credited.
Bank Details
- IBAN:
DE08100101236489344438 - BIC:
QNTODEB2XXX - Bank: Olinda Zweigniederlassung Deutschland, Warschauer Platz 11–13, 10245 Berlin
Invoices
For every top-up you make, an official invoice (Vorauszahlungsrechnung) is generated for the transferred amount. This model is simple, tax-compliant, and familiar for German/EU customers.
- You can download your invoices from the Billing Dashboard once your payment has been processed.
- Monthly usage is shown as a consumption report in the dashboard; only top-ups are invoiced.
Important Notes
- Use the correct reference: Payments without the correct reference (e.g.,
charge identity-abcdef) may be delayed. - Unused balance: Any unused balance will remain in your account until it is consumed. Balances are not refundable.
- Contact support: If your balance isn’t credited within 3 business days, please contact support and include proof of your transfer.
Further Reading
For more detailed information about our billing policies and for answers to common questions, please see the following documents: